Horrible interview. Here's my takeaway in TL;DR form... (Destiny)

by Xenos , Shores of Time, Thursday, July 09, 2015, 19:54 (3662 days ago) @ Kahzgul

Interviewer: Even though people play Destiny for hundreds of hours, everyone complains about it.
Luke: We are fully in touch with people's complaints.

Except, he didn't say that in the least. At one point he said: "I would say we are absolutely proud of what we’ve accomplished with Destiny, and where we’re headed. I think we’re really bullish about the future. But at the same time we acknowledge some of the things that need to be better. And that’s what we’re trying to do. And I think the critics, and many players, call us on those things. And we’re totally trying to address those."

You are intermixing definitions of "addressing." Addressing by Luke's definition is FIX THEM, not talk about it in THIS interview.

Like I mentioned elsewhere, actually commenting on HOW they are going to fix issues is never the point of these interviews, it's publicity. That's the same across the entire industry with E3 interviews.