They actually address the Onboarding issue directly... (Gaming)

by Korny , Dalton, Ga. US. Earth, Sol System, Wednesday, March 21, 2018, 12:41 (2236 days ago) @ Cody Miller
edited by Korny, Wednesday, March 21, 2018, 12:44

But it doesn’t have to be for everyone. It’s refreshing to just have someone say that the game might not be for you instead of compromising.

Right, which is why I got a laugh when the game's Art Director, Geoff Crookes, seems to be talking directly to you and others, Cody, when he addresses the game's polarising art direction. It was borne out of a refusal to compromise the vision/passion of the artists working on the game, with direct inspiration from the works of Jean Giraud (better known as Moebius):

26:53 in the video, if it doesn't load directly.

Much like the complexity of the game, they know that the art style is not for everyone, and they're okay with that, because they don't want to compromise their art for the sake of drawing in more players.

That said, because they allow fans to create cosmetic content for the game, the amount of customization is pretty wild, which leads into the way fans see personal customization as the true endgame.