My theory on what happened (Destiny)

by MacAddictXIV , Seattle WA, Wednesday, August 08, 2018, 07:28 (2376 days ago) @ Cody Miller

Why are those choices mutually exclusive? Spend the 100 hours for the band-aid, then redesign the underlying system. At least players have relief in the meantime.

They're not mutually exclusive, but anyone that is familiar with programming will know there is one resource that is the most valuable over all others: man-hours. If they provide a band-aid that is hundreds of man-hours (also notice the 's' on there) that is NOT going into a different new feature, or even fixing the overall system for something that will be temporary. I don't know any developers that would decide to provide a band-aid like that unless the problem was completely ruining the product.

Things change when your game is now apparently a Software-as-Service. Who wants to use a service when problems aren't promptly addressed?

Because this "problem" is relative to the user. The "problem" is actually functionally as intended. It's just that it's not up to par to what people want. There have been far greater problems in Destiny that Bungie has been all over. For instance the Bureaucratic Walk emote problem or the infinite tether problem. Those were problems because they broke the game. This is just something that people are annoyed with, don't like, or hate.

As someone who works in a SAAS company, we prioritize requests (generally) by
1. Fixes that have broken the software
2. Features that get us more customers
3. Features that keep our customers
4. Features

The shader problem is 3 or 4. There is far more time spent on 1 and 2 for Bungie right now.